Percakapan bahasa Inggris tentang Keluhan pelanggan dan memberikan solusi bagi pelanggan


1. Complain of an agreement:

David : Hi, I wanted to talk to you about the agreement we made last month.

Secretary: Of course, what's on your mind? Is there something you're not happy with?

David : Yes, there is. I've noticed that some of the terms we agreed upon haven't been followed as promised.

Secretary : I'm sorry to hear that. Can you please specify which terms you're referring to?

David : Well, for example, the agreed-upon delivery schedule hasn't been met, and the quality of the products delivered has been subpar.

Secretary : I apologize for any inconvenience that may have caused. Let me look into this and get back to you with a solution. Could you provide any more details or examples?

David : Sure, here are a few specific instances where the delivery was late, and the products were not up to the agreed quality standards.

Secretary : Thank you for sharing those details. I'll investigate these issues and discuss them with our team to find a resolution. We value our agreement and want to ensure it's upheld.

David : I appreciate your willingness to address this. I believe that resolving these issues will strengthen our business relationship.

Secretary : Absolutely, and I'm committed to making sure our agreement works smoothly. I'll get back to you as soon as I have more information on how we can rectify these problems.

David : Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Secretary : You're welcome. We'll work together to find a solution that works for both parties.

2. Confirming a job offer.

Laura  A: Hello, I'm calling to discuss the job offer you extended to me.

Hadid : Hi! I'm glad you called. How can I assist you with the job offer?

Laura : Firstly, I want to express my gratitude for offering me the position. I'm excited about the opportunity.

Hadid : You're very welcome! We're thrilled to have you join our team. Have you had a chance to review the offer letter and the terms of employment?

Laura : Yes, I have, and everything looks great. I'm ready to accept the job and start my new role.

Hadid : That's fantastic to hear! We're excited to have you on board. Can we discuss your start date and any other details you might need?

Laura : Certainly. I can start in two weeks from today. Is there any paperwork or documentation I need to complete before my start date?

Hadid : Yes, there will be some onboarding paperwork, and we'll provide you with all the necessary information and forms. Is there anything specific you'd like to know or discuss before you join us?

Laura : No, everything seems clear. I'm looking forward to being a part of the team. Thank you for this opportunity.

Hadid : It's our pleasure! We believe you'll be a valuable addition to our company. We'll send you the onboarding details soon, and please don't hesitate to reach out if you have any questions before your start date.

Laura : Thank you again. I appreciate your help, and I'm eager to start my new job.

Hadid : You're welcome, and we're excited to have you as part of our team. We'll be in touch soon with the next steps. Congratulations, and welcome aboard!

3. Submit their job soon:

Alda : Hi Barra, I hope you're doing well. I wanted to talk to you about the project you've been working on.

Barra : Hello, yes, I've been working on it. What's up?

Alda : That's great to hear. We're on a tight schedule, and the deadline for this project is approaching rapidly. Can you give me an update on your progress?

Barra : Of course, I've made good progress, but I still have a few final touches to add. I should be able to wrap it up in a day or two.

Alda : I appreciate your efforts, but we really need to meet the deadline. Is there any way you can expedite the process or allocate more time to it?

Barra : I understand the urgency. I'll do my best to prioritize it and complete it by tomorrow evening.

Alda : Thank you for understanding, Barra. Meeting this deadline is crucial for our project's success, and your contribution is vital.

Alda : I'll make it a priority, and I apologize for any delay so far. I'll ensure it's submitted on time.

Barra : That's all I ask. If you encounter any obstacles or need assistance, please don't hesitate to reach out. Let's work together to meet our deadline.

Alda : Absolutely, I'll keep you updated on my progress, and I appreciate your support.

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